5 Easy Steps to Improving Your Security Guard Service
When property managers hire security guard companies they have an image in mind of what their contract security force will look like, but also often what they get is not what they envisioned. What we have discovered is that almost all security guard companies are capable of providing the support that property managers want, but also often do not due to a lack of continuing quality management processes.
Safety guard companies are unlike any seller that a property supervisor usually hires. If you hire a painter, then you are able to see whether they are doing their jobs by taking a look at the walls. However, when you hire a security guard business, how often can you see if the guard organization is doing their job including running background checks and drug screenings, providing great training for your own guards, and efficiently tracking and supervising your guards. In most cases they probably are, but it’s crucial to implement a system of verification and quality management to ensure that problems associated with the deficiency of performing these jobs do not start to occur.
In this guide we will talk five (5) simple steps to enhancing your security guard service and attaining what you picture as your perfect key holding london.
Screen Your Guards Qualifications
In most states, guards have been mandated to have a predetermined level of training before they can start working as security guards. If your condition is one of these states, ensure that your security guard organization is compliant.
If you are in a state where there are no state requirements for shield certificate, then investigate the sort of training that is being provided by your security company and inquire does it look adequate.
Additionally, is your security guard company performing background and drug screenings on all of your defenses BEFORE they send them to your own property? If they are, they should be providing you with verifications. If not, why?
Another excellent way to screen if the guard is a fantastic match for your house is to conduct a short”interview” to get a feel for the guard and to describe your expectations. This first conversation will tell you a lot on what to expect from this shield and it gives you an opportunity to request a different shield if you feel that it is necessary.
Assess Guard Training
Though most security guard companies have a very comprehensive orientation that introduces every shield to the business itself, in several circumstances the shield’s orientation to his delegated property is not as complete. We call the orientation for the delegated property”Site Specific Training”. Learn What your site specific training resembles:
• Can it occur at your premises?
• Who does the training?
• Just how long is each new officer trained?
• Just how long can the security company double lender?
• How thoroughly are your post requests explained?
Determine the answer to every one of these questions and make sure that they match what you believe is adequate. You should even think about sitting in on your security guard company’s orientation and also your site special training to acquire an understanding of what goes on preparing a shield to work at your premises.
Inspection Your Guard’s Supervision
Guard supervision is one of the more important factors of very good security guard support. When security companies provide poor oversight, there is not enough emphasis put on preventing errors, problems, and complaints. Lack of oversight also removes the opportunity for the guard to understand and better understand their responsibilities. When the guards aren’t being supervised, they start to feel that their job is not important and they start to find themselves as not as a region of the security team. When guards do not feel as part of your team it typically contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors may not be included. If your contract does not require on-site supervision, how can your security guard company remotely supervise its guards? Outside of the normal security company field manager spot checks, the 2 methods of remote oversight that prove most effective are:
In case your guards are required to produce rounds of your premises, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a remote way of tracking the guards while they are in your premises. These tracking systems allow the security guard business to monitor the time and log the action of these guards while they are making rounds to various areas in your premises. Most Officer Tour Tracking Systems can create reports that empower the security guard company to quickly acquire an understanding of if the guard is making rounds. The property manager also needs to be given with an updated version of these reports. Producers of such systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve discovered that using a system for guards to check in regularly with the security guard company provides a way of earning sure that each guard is secure and alert. Using guards check-in regularly with the security guard business, at least every 30 minutes, guards believe that their security is important and that being awake and attentive is also an significant part their job.
Inspect Your Favorite
After hours inspections of your guards are always good ways of finding out just what is occurring with your security while you aren’t there. Through these inspections, make sure that you ask your security guards questions regarding their responsibilities and duties to ensure that they understand their jobs. In fact, we suggest getting your security guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) by a licensed security adviser as part of your continuing security program. Remember, when choosing a security adviser be sure that the adviser is not actually a security guard business. If so, your audit is sure to develop problems with your current security guard business.